Blog details images
  • 2024/07/31

Customer Success Story: Amish Market

Introduction by Tuncer Uygun, Store Manager of Amish Market: "As a store manager, I've witnessed firsthand the challenges of shoplifting, which significantly impacts our bottom line, especially in a place like New York City. Traditional security measures just weren't cutting it, leading us to seek a more effective solution. That's when we turned to Spacture AI’s video intelligence platform. The results? We’ve started observing many shoplifters that we didn't before. A remarkable transformation in our store's security and a noticeable boost in profitability."

Spacture AI has many features that are beyond detecting the shoplifters.

Tuncer from Amish Market states: Real-Time Shoplifting Detection: "Implementing Spacture AI has changed how we handle potential theft. The system’s real-time alerts and video clips allow our staff to act swiftly, stopping shoplifters in their tracks. This not only preserves our inventory but also reduces shrinkage costs."

Advanced Watchlist Functionality: "Dealing with repeat offenders used to be a nightmare. With Spacture AI’s watchlist functionality, we now receive instant notifications when known offenders enter our store. This proactive approach has not only minimized losses but also helped us in unexpected ways, like returning lost items to customers, thereby enhancing their loyalty and our store's reputation."

Efficient Investigation Tools: "The platform’s image-based search capabilities have streamlined our post-incident investigations, saving us countless hours and operational costs. Now, retrieving video footage is quick and easy, making our response to incidents more efficient than ever."

Comprehensive Analytics: "Understanding customer behavior is crucial for any retail operation. Spacture AI provides us with detailed analytics on foot traffic, conversion rates, and demographics, allowing us to make informed decisions that have directly increased our sales and store efficiency."

HIGH RETURN OF INVESTMENT

Since integrating Spacture AI, it is showing tangible financial gains beyond the cost of our investment. Our shrinkage ratio has improved by 43%, directly reducing our losses from theft and other discrepancies. Simultaneously, our sales have increased by 11%, indicating that our operational decisions, enhanced by Spacture AI’s insights, are paying off significantly. This improvement has enhanced our profitability and transformed how we manage store operations. Definitely surpassed my expectations"

Seamless Integration and Dedicated Support:

"The onboarding process was smooth. Spacture AI's system integrated with our existing security cameras within a week, and their support team was with us at every step. This ensured that we could start reaping the benefits of the platform without any disruption to our daily operations. They also visit us once a month with what to improve in our store: changing aisle layout, opening and closing time and many more."

Our Final Thoughts:

"Partnering with Spacture AI has not only helped us mitigate losses but has enhanced the shopping experience we provide. For any retail store facing similar challenges, I couldn’t recommend Spacture AI more."